Conflict Management

Conflict Management

 Duration: 1 day | Maximum group size: 12 people
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Course overview

This course will examine practical conflict resolution techniques and strategies that managers can effectively utilise when managing conflict in the workplace. Delegates will develop the confidence to deal with a variety of difficult situations through employing an objective approach and effective communication skills.

Who would benefit from attending?

For anyone who wants to develop the skills and confidence to diffuse and effectively manage conflict in the workplace.

Core development objectives covered

  • Why are people difficult?
  • Understanding different personality preferences
  • Identifying your personality preferences
  • Adapting your approach to suit the situation
  • Taking a proactive approach when conflict arises
  • Handling conflict using the Kilmann model
  • Essential communication skills
  • Keeping an objective frame of mind
  • Defining assertive v’s aggressive behaviour
  • Demonstrate personal confidence when dealing with conflict
  • Maintaining a professional working relationship
  • Knowing when to involve HR / formal procedures
  • Implementing a professional follow-up procedure

Delivery methodology
Futureproof’s training workshops require all delegates to take a full and active role throughout. Our mix of trainer led discussion, facilitation, coaching and skills practice ensures that all delegates enjoy an interactive and supportive learning experience.

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"Attitude is huge. It can fire up conflict or heal it. Entering conflict with a positive attitude is key to saving the relationship, especially when your opponent is negative. On the flip side, a negative attitude can destroy a relationship."
William James
Head of the Wikipedia Library

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Effective Mentoring Skills

Effective Mentoring Skills

 Duration: 2 days  | Maximum group size: 12 people
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Course overview

This course is designed for managers who want to learn the core skills required to become a good workplace mentor. Done well, mentoring is a highly effective method of people development. Delegates will explore how they can build a supportive relationship with a mentee and ensure that all conversations are meaningful and productive. They will understand the importance of having a mentoring structure / contract in place to help both parties get the most out of the time spent together.

Who would benefit from attending?

This course is ideal for managers who have taken on board the responsibility of becoming a workplace mentor. This course can be tailored to suit all management levels.

Core development objectives covered

  • What is the role of a mentor?
  • Understanding how effective mentoring can impact on performance
  • What will the business expect of you as a mentor?
  • The difference between coaching and mentoring
  • Identifying the key skills of a good mentor
  • Active listening skills
  • Effective questioning techniques
  • The mentor / mentee relationship
  • Agreeing the principles of the relationship (mentoring contract)
  • Understanding different learning styles
  • How to adapt your approach to get the best out of others
  • Tracking improvements & progress

Delivery methodology
Futureproof’s training workshops require all delegates to take a full and active role throughout. Our mix of trainer led discussion, facilitation, coaching and skills practice ensures that all delegates enjoy an interactive and supportive learning experience.

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"The delicate balance of mentoring someone is not creating them in your own image, but giving them the opportunity to create themselves."
Steven Spielberg
Filmmaker

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Open Course – Managing Teams & Team Performance

Open Course – Managing Teams & Team Performance

Duration: 2 days • 5th & 6th June 2018 | Location: Midlands | £695 plus vat, per person

Course overview

An excellent foundation level programme for all People Managers looking to master the core skills required to successfully, communicate, delegate and confidently manage all aspects of team dynamic and performance.

Delegates will explore a selection of different management tools and techniques and learn how adapting their approach will ensure they get the best out of others. Delegates will also develop the confidence to take a proactive approach to managing difficult people / situations, learning about the behaviours of others and how to respond appropriately whilst maintaining a professional working relationship.

Who would benefit from attending

Ideal for people moving in to their first people management role or those who are already in the role and are yet to receive any formal training.

Core development objectives covered:

• The role & responsibilities of a Manager

• Being accountable for your actions / decisions

• Moving from colleague to Manager

• Identifying your personal management style

• Understanding the different personalities within your team

• Essential communication skills

• Delivering team briefings

• Effective delegation ~ learning to let go!

• Setting clear & measurable objectives

• Giving constructive feedback on individual / team performance

• Identifying training & development needs

• Handling difficult conversations

Delivery methodology

Futureproof’s training workshops require all delegates to take a full and active role throughout. Our mix of trainer led discussion, facilitation, coaching and skills practice ensure that all delegates enjoy an interactive and supportive learning experience.

Mindfulness for Managers

Mindfulness for Managers

 Duration: 1 day  | Maximum group size: 12 people
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Course overview

Mindfulness is a powerful technique that can help managers at all levels across an organisation. Managers who are more mindful have higher levels of emotional intelligence, better working relationships and lower levels of stress. This course will explore how mindfulness can help you become more agile and considered when dealing with a whole host of different workplace challenges / problems and therefore allow you to make better business decisions.

Who would benefit from attending?

All people managers who want to learn more about being in control of their mental state can enhance your personal well-being and your relationship with others.

Core development objectives covered

  • What is mindfulness?
  • How can it help when managing people?
  • Improving your emotional intelligence & well-being
  • Practical techniques to help re-focus the mind & take time out
  • Understanding how your thoughts affect the way you feel and behave
  • Using mindfulness to re-wire your thought process
  • Letting go of critical judgements of yourself & others
  • Using mindfulness to help when communicating with others
  • Develop more effective & genuine relationships
  • Improve problem solving and decision making in high pressure situations
  • Learn how to avoid being derailed by others
  • Have the confidence to act according to your values
  • Managing others to be more mindful in the workplace

Delivery methodology
Futureproof’s training workshops require all delegates to take a full and active role throughout. Our mix of trainer led discussion, facilitation, coaching and skills practice ensures that all delegates enjoy an interactive and supportive learning experience.

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Just a thought…
Mindfulness is the practice of being present for every single moment as it comes and being aware of your surroundings, emotions and thoughts without being judgmental. It is an incredibly powerful and useful tool to incorporate into your everyday life, but it can be especially helpful at work.

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Teamwork / Team Building

Teamwork / Team Building

 Duration: 2 days  | Maximum group size: 12 people
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Course overview

This course will provide a practical exploration of teamwork and how effective collaboration can improve performance. Delegates will learn the importance of clear communication, understanding roles and responsibilities, and working towards shared team goals. The session will also cover how to build trust, adapt approaches to others, and contribute positively to team dynamics.

Who would benefit from attending?

Ideal for working within a team environment who wants to improve how they collaborate and contribute to shared goals. It is particularly beneficial for new or established teams looking to strengthen relationships, improve communication, and work more effectively together.

Core development objectives covered

  • Increasing levels of self-awareness (optional use of personality profiling tools)
  • Creating team goals and agreeing a success criteria
  • Understanding your role & responsibility in the team
  • Adapting your approach to get the best out of others
  • Working towards a shared vision
  • Identifying the characteristics of highly effective teams
  • The importance of taking ownership and assigning responsibility
  • Agreeing a team ethos & team values
  • Encouraging positive & productive team working
  • Recognising the potential barriers to good teamwork
  • Understanding different team dynamics
  • Having clear team goals & objectives
  • Solving problems effectively as a team
  • Giving constructive & objective feedback to team members

Delivery methodology
Futureproof’s training workshops require all delegates to take a full and active role throughout. Our mix of trainer led discussion, facilitation, coaching and skills practice ensures that all delegates enjoy an interactive and supportive learning experience.

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Just a thought….

“Teamwork is the ability to work together toward a common vision. The ability to direct individual accomplishments toward organizational objectives. It is the fuel that allows common people to attain uncommon results.” – Andrew Carnegie

“You need to be aware of what others are doing, applaud their efforts, acknowledge their successes, and encourage them in their pursuits. When we all help one another, everybody wins.” – Jim Stovall

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