Conflict Management

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Duration: 1 day | Maximum group size: 12 people

Course overview

This course will examine practical conflict resolution techniques and strategies that managers can effectively utilise when managing conflict in the workplace. Delegates will develop the confidence to deal with a variety of difficult situations through employing an objective approach and effective communication skills.

Who would benefit from attending?

For anyone who wants to develop the skills and confidence to diffuse and effectively manage conflict in the workplace.

Core development objectives covered

Why are people difficult?
Understanding different personality preferences
Identifying your personality preferences
Adapting your approach to suit the situation
Taking a proactive approach when conflict arises
Handling conflict using the Kilmann model
Essential communication skills
Keeping an objective frame of mind
Defining assertive v’s aggressive behaviour
Demonstrate personal confidence when dealing with conflict
Maintaining a professional working relationship
Knowing when to involve HR / formal procedures
Implementing a professional follow-up procedure

Delivery methodology
Futureproof’s training workshops require all delegates to take a full and active role throughout. Our mix of trainer led discussion, facilitation, coaching and skills practice ensures that all delegates enjoy an interactive and supportive learning experience.

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"Attitude is huge. It can fire up conflict or heal it. Entering conflict with a positive attitude is key to saving the relationship, especially when your opponent is negative. On the flip side, a negative attitude can destroy a relationship."

William James

Head of the Wikipedia Library

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Conflict Management