Emotional Intelligence in Practice

Duration: 1-2 days  | Maximum group size: 12 people

Course overview:

This course is for individuals who want to gain an insight into how emotions shape our behaviour. Delegates will explore different self-management tools and techniques that will allow them to manage their emotions and respond effectively to the emotions of others.

This course will use practical examples from the workplace were delegates can improve personal effectiveness / performance and develop better working relationships with their colleagues.

Who would benefit from attending?

This course is ideal people who are looking to learn more about how to stay in control of their emotional state and the positive impact this can have in the workplace.

Core development objectives covered

• What is Emotional Intelligence?

• Pillar One – Self-Awareness

  – Recognising your emotional triggers

  – Understanding your motivational drivers

• Pillar Two – Self-Management

  – Understanding how you react under pressure

  – Learning how to choose your attitude

• Pillar Three – Social Awareness

  – Building rapport with a range of different people

  – Using effective communication skills

  – Reading & interpreting others

• Pillar Four – Social Management

  – Learning the emotional triggers of others

  – Being adaptable to different reactions / behaviour

Other related subjects you may be interested in viewing

Personal Impact & Influence

Effective Communication Skills

Delivery methodology

Futureproof’s training workshops require all delegates to take a full and active role throughout. Our mix of trainer led discussion, facilitation, coaching and skills practice ensures that all delegates enjoy an interactive and supportive learning experience.

Just a thought…

“If your emotional abilities aren’t in hand, if you don’t have self-awareness, if you are not able to manage your distressing emotions, if you can’t have empathy and have effective relationships, then no matter how smart you are, you are not going to get very far”. -Daniel Goleman

“Anyone can be angry–that is easy. But to be angry with the right person, to the right degree, at the right time, for the right purpose, and in the right way–that is not easy”. -Aristotle

Effective Presentation Skills

Duration: 1-2 days  | Maximum group size: 8 people

Course overview

This course will provide delegates with the confidence to prepare and deliver professional business presentations. They will learn the importance of identifying clear presentation objectives and how best to engage and communicate these to their audience.

Note: This presentation skills workshop can be tailored to incorporate a broad range of different presentation styles. Prior to attending the workshop delegates will be asked to prepare a presentation that they will deliver on the morning on day one.

Who would benefit from attending?

Employees who are required to deliver confident and thoroughly professional business presentations to small groups of people.

We also deliver a High Impact Presentation Skills workshop for more experienced employees looking to progress to the next level.

Core development objectives covered

• What makes a good presenter?

• Identifying what you already do well as a presenter

• Selecting the correct style of presentation

• Characteristics of an effective presentation

• Planning, preparation & structure

• Building your presentation around the needs of your audience

• Writing a strong opening & delivering key messages

• Using visual aids and handouts effectively

• Physical delivery & maintaining confidence

• Making the most of your voice & body language

• Keeping your presentation natural & personable

• Handling situations that don’t go to plan

• Tactics for managing Q&A sessions

Other related subjects you may be interested in viewing

High Impact Presentation Skills

Effective Communication Skills

Delivery methodology

Futureproof’s training workshops require all delegates to take a full and active role throughout. Our mix of trainer led discussion, facilitation, coaching and skills practice ensures that all delegates enjoy an interactive and supportive learning experience.

Just a thought…

“People will take more cues from your body language and tone of voice than they will from your content”. Scott Eblin

“I have always said that everyone is in sales. Maybe you don’t hold the title of salesperson, but if the business you are in requires you to deal with people, you, my friend, are in sales”.  Zig Ziglar

Mindfulness at Work

Duration: 1 day  | Maximum group size: 12 people

Course overview

Mindfulness is a powerful technique that has been proven to increase concentration, creativity and personal well-being. This course offers delegates an excellent introduction that focuses on increasing levels of emotional intelligence to enhance working relationships and improve the way decisions are made.

Delegates will explore how mindfulness can help them become more agile and considered and learn to let go of critical judgements when dealing with daily workplace duties.

Who would benefit from attending?

This course is suitable for all employees looking to learn more about mindfulness and the practical applications that they can use in the workplace.

Core development objectives covered

• What is mindfulness?

• How can mindfulness help me at work?

• Improving your emotional intelligence & well-being

• Practical techniques to help re-focus the mind & take time out

• Understanding how your thoughts affect the way you feel and behave

• Using mindfulness to re-wire your thought process

• Letting go of critical judgements of yourself & others

• Using mindfulness to help when communicating with others

• Develop more effective & genuine relationships

• Improve problem solving and decision making in high pressure situations

• Learn how to avoid being derailed by others

• Have the confidence to act according to your values

• Encouraging others to be more mindful in the workplace

Delivery methodology

Futureproof’s training workshops require all delegates to take a full and active role throughout. Our mix of trainer led discussion, facilitation, coaching and skills practice ensures that all delegates enjoy an interactive and supportive learning experience.

Negotiation Skills

Duration: 1-2 days  | Maximum group size: 8 people

Course overview

This course is ideal for employees who are looking to develop their skills and confidence when negotiating with customers, suppliers or colleagues. Delegates will explore how they can influence and persuade others in order to reach a positive and mutually beneficial outcome.

Who would benefit from attending?

For those who are expected to enter into negotiations to gain agreement on a range of different business scenarios.

Core development objectives covered

• What type of negotiations do you enter into?

• The structure & key stages of negotiation

• The importance of planning your negotiation

• Transactional, collaborative and creative negotiation

• Essential communication & influencing skills

• Understanding different personal styles and how they can affect negotiation

• Preparing your meeting strategy & tactics

• Your sources of power in the negotiation

• Personal confidence & avoiding manipulation

• Handling obstructive & difficult people

• Gaining agreement & reaching win:win outcomes

Other related subjects you may be interested in viewing

Personal Impact & Influence

Problem Soling & Decision Making

Delivery methodology

Futureproof’s training workshops require all delegates to take a full and active role throughout. Our mix of trainer led discussion, facilitation, coaching and skills practice ensures that all delegates enjoy an interactive and supportive learning experience.

Note: This is not a sales negotiation course. If you are interested in sales negotiation, please refer to our ‘Sales Negotiation’ course.

Just a thought…

“During a negotiation, it would be wise not to take anything personally. If you leave personalities out of it, you will be able to see opportunities more objectively.” – Brian Koslow

“Never forget the power of silence, that massively disconcerting pause which goes on and on and may last induce an opponent to babble and backtrack nervously.” – Lance Morrow

 

Teamwork / Team Building

Duration: 1 to 2 days  | Maximum group size: Flexible 

Bespoke Team Events

Futureproof has a wealth of experience delivering a range of different team events that cater for both newly formed or established teams.

We can work in a traditional classroom based environment, hotel / external venue or use a purpose-built activity centre depending on the budget and experience you are looking to achieve.

Typically, our team events would include the following elements:

• Increasing levels of self-awareness (optional use of personality profiling tools)

• Understanding your role & responsibility in the team

• Adapting your approach to get the best out of others

• Working towards a shared vision

• Identifying the characteristics of highly effective teams

• Agreeing a team ethos & team values

• Encouraging positive & productive team working

• Recognising the potential barriers to good teamwork

• Understanding different team dynamics

• Individual / team strengths & weaknesses

• Having clear team goals & objectives

• Solving problems effectively as a team

• Giving constructive & objective feedback to team members

Other related subjects you may be interested in viewing

Teams & Team Performance

Personal Impact & Influence

Just a thought…..

“Teamwork is the ability to work together toward a common vision. The ability to direct individual accomplishments toward organizational objectives. It is the fuel that allows common people to attain uncommon results.” – Andrew Carnegie

“You need to be aware of what others are doing, applaud their efforts, acknowledge their successes, and encourage them in their pursuits. When we all help one another, everybody wins.” – Jim Stovall

“None of us, including me, ever do great things. But we can all do small things, with great love, and together we can do something wonderful.” – Mother Teresa