Psychological Safety for Managers
Duration: 1 day | Maximum group size: 10 to 12 people
Course overview
This course will explore the different ways in which people managers can foster a team atmosphere where employees feel comfortable expressing their thoughts, questions, concerns and errors. It will prompt managers to contemplate how their actions could affect psychological safety and offer practical strategies to nurture a psychologically safe culture within the team
Who would benefit from attending?
This course is ideal for all people managers, leaders and key stakeholders who want to embed a psychological safe working environment.
Core development objectives covered
- What is Psychological Safety?
- Understanding the concept of psychological safety in the workplace
- Four key stages – Inclusion / Learner / Contributor / Challenger
- The benefits of fostering psychological safety
- What is neurodiversity?
- Recognising colleagues’ different needs
- Low psychological safety in teams
- High psychological safety in teams
- What workplace situations could affect safety?
- The role of a manager in creating a safe team culture
- Being accessible and approachable
- Explicitly inviting input and feedback
- Modelling openness and fallibility
- Building trusting relationships
- Dominate figures v’s the group norm
- Identify counter-productive behaviours / blockers
- Managing resistance & counteractive behaviours
- Communication & feedback
- Active listening and empathetic communication
- Using feedback constructively without triggering defensiveness
- Celebration of wins and having a positive impact on team collaboration
- Managing difficult conversations
- Build individual confidence / resilience
- Manage your feelings & negative thoughts
Other related subjects you may be interested in viewing
Personal Effectiveness & Resilience
Mental Health at Work
Delivery methodology
Futureproof’s training workshops require all delegates to take a full and active role throughout. Our mix of trainer led discussion, facilitation, coaching and skills practice ensures that all delegates enjoy an interactive and supportive learning experience.
Personal Impact & Influence
Duration: 1 day | Maximum group size: 10 to 12 people
Course overview
This course focuses on the best way of having impact on others through a powerful mix of influence, body language & assertiveness. We will explore how your approach and behaviour can be adapted when dealing with a range of different personalities to ensure that a successful outcome is achieved.
Who would benefit from attending?
This course is ideal for Managers who are looking to develop their interpersonal skills to influence, persuade and have maximum impact on their team members.
Core development objectives covered
- What is personal impact & influence?
- Why is it important in the workplace?
- Motivated Why? De-Motivated – Why?
- The importance of emotional intelligence
- Staying in control of your emotions
- Maintaining an objective / non-judgemental mindset
- Advanced communication skills
- Active listening
- Consultative style questioning techniques
- The power of language
- Using your voice, tone & pitch effectively
- What does body language tell us?
- The art of effective conversation
- Promoting two-way discussion
- Building rapport quickly
- Giving and receiving feedback
- Learning how to disagree with someone constructively
- Knowing who you want to influence
- Developing communication strategies
- Assertive v’s aggressive behaviour
- Transactional analysis in practice
Other related subjects you may be interested in viewing
Effective Communication Skills
Emotional Intelligence in Practice
Delivery methodology
Futureproof’s training workshops require all delegates to take a full and active role throughout. Our mix of trainer led discussion, facilitation, coaching and skills practice ensures that all delegates enjoy an interactive and supportive learning experience.
Personal Effectiveness & Resilience
Duration: 1 day | Maximum group size: 10 to 12 people
Course overview
This course is designed to help Managers to gain control of their time and prioritise their workload effectively. Planning, personal organisational skills, task management and delegation are all core elements of the session. We will also look at the importance of developing personal resilience to maintain peak performance levels.
Who would benefit from attending?
This course is ideal for Managers who want to improve the way in which they manage their own time and resources.
Core development objectives covered
- Key characteristics of effective people
- Personal organisation & planning
- Time & task management
- Recognising your current ways of working
- Identifying how & where time is being wasted
- Managing downtime, delays & interruptions
- Prioritising your workload
- Urgent v’s Important
- Learning to let go of certain tasks
- Managing & controlling the resources at your disposal
- Time, cost & quality implications
- Effective delegation
- The benefits of effective delegation
- When to delegate?
- Seven steps to effective delegation
- The characteristics of a resilient manager
- Being flexible & adaptable
- Managing setbacks/change
- Build trust & engagement with your team
- Challenging default behaviours & reactions
- Identifying stress / anxiety in others
- The importance of acting appropriately
- Knowing the different support options available
Other related subjects you may be interested in viewing
Leading Team Resilience
Time, Task & Planning Skills
Delivery methodology
Futureproof’s training workshops require all delegates to take a full and active role throughout. Our mix of trainer led discussion, facilitation, coaching and skills practice ensures that all delegates enjoy an interactive and supportive learning experience.
Managing & Leading a Successful Sales Team
Duration: 2 days | Maximum group size: 10 to 12 people
Course overview
This course is ideal for new Sales Managers or for Sales Managers who are currently in a management position but are yet to receive any formal training. Delegates will learn how managing and leading effectively can draw the best out of others. Delegates will look at the actions required to develop a team culture that is focused on attaining and sustaining consistently high levels of sales performance.
Who would benefit from attending?
This course is for Sales Managers who want to build confidence managing team dynamics, providing clear performance objectives and ensuring that performance can be effectively measured and evaluated.
Core development objectives covered
- The role & responsibilities of a Sales Manager
- How to get the best out of others
- Understanding team / individual motivation
- Team dynamics & different personalities
- Managing remote / hybrid sales teams
- Developing an effective communication strategy
- Understanding personal motivation
- Recognising different management styles
- Motivated – why? De-motivated – why?
- The role of a Sales Manager in managing performance
- Setting sales targets & goals
- Communicating team & individual targets / KPI’s
- Developing sales tactics & call hooks (Valid Business Reasons)
- Setting SMART objectives
- Monitoring & evaluating progress
- Measuring & monitoring sales performance
- Giving developmental feedback
- Ensuring feedback is linked to observable behaviour
- Keep feedback timely & objective
- Handling difficult conversations (under performance)
- The importance of taking a proactive approach
- Formal & informal options to improve performance
- Developing an action plan
- Support & development options available
Other related subjects you may be interested in viewing
Teams & Team Performance
Developing a High Performing Team
Delivery methodology
Futureproof’s training workshops require all delegates to take a full and active role throughout. Our mix of trainer led discussion, facilitation, coaching and skills practice ensures that all delegates enjoy an interactive and supportive learning experience.
Coaching a Growth Mindset (Managers)
Duration: 1 day | Maximum group size: 10 to 12 people
Course overview
This one day workshop equips managers with the knowledge, tools and coaching techniques to foster a growth mindset within themselves and their teams. Explore how beliefs shape performance, resilience and innovation. Managers will learn how to model growth-orientated leadership behaviours, deliver feedback that inspires development and build team cultures where learning from challenges is valued as much as achieving results.
Who would benefit from attending?
Managers looking to strengthen their effectiveness, coach and develop their teams. Creating a culture of continuous learning and recognition, whilst building confidence and innovation within teams.
Core development objectives covered
- Understand the difference between growth and fixed mindset
- How does this impact ourselves and others?
- How does this impact the business?
- Carol Dweck: Fixed and Growth Mindsets
- Matthew Syed: Black Box Thinking
- Neuroplasticity: How the brain changes with effort and learning
- Agile Leadership
- Why growth mindset matters for managers
- Engagement, innovation and retention
- Building a learning culture – collaboration and communication
- The Betari Box
- Reward and recognition
- Coaching models to drive team collaboration
- Questioning techniques
- Reframing
- How does Feedback impact people?
- Growth v’s fixed mindset feedback
- How do we acknowledge effort / process / strategy v’s results only?
- Radical Candor
- Embedding a growth mindset
- Effectively setting goals
- Continuous development
Other related subjects you may be interested in viewing
Coaching Skills for Managers
Effective Mentoring Skills
Delivery methodology
Futureproof’s training workshops require all delegates to take a full and active role throughout. Our mix of trainer led discussion, facilitation, coaching and skills practice ensures that all delegates enjoy an interactive and supportive learning experience.
