Advanced Negotiation Skills
Duration: 1-2 days | Maximum group size: 12 people
Course overview
This course is designed for experienced negotiators who now want to take their skills to the next level. We will explore in detail the powers of communication and influencing skills that are required to manage complex or challenging negotiations and multiple decisions makers.
Who would benefit from attending?
This course is ideal for Employees who are expected to manage complex customer negotiations that involve multiple decision makers.
Core development objectives covered
Delivery methodology
Futureproof’s training workshops require all delegates to take a full and active role throughout. Our mix of trainer led discussion, facilitation, coaching and skills practice ensures that all delegates enjoy an interactive and supportive learning experience.
Just a thought….
We all need a little inspiration and motivation sometimes to re-shape our attitudes and our actions, and keep us on the road to success. Seasoned sales professionals have to learn early on how to maintain a thick skin and a positive attitude. A great way to keep both yourself and your sales team motivated, especially during tough times, is to remind them of why they do what they do, the impact their efforts have on others, and how to stay resilient.
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Value Based Selling
Duration: 3 days (2 days + 1 day follow-up workshop)
Maximum group size: 12 people
Course overview
This course is designed for sales professionals who want to develop a modern approach to both winning new business and growing existing customer accounts. Delegates will learn how thorough preparation and account planning will allow them to conduct sales conversations that focus on the business issues of the customer.
Understanding the importance of how you sell and not what you sell will be the underpinning theme of the course.
Who would benefit from attending?
This course is for sales professionals who want to transform the way in which they sell. Using a customer centric approach to help write compelling proposals that demonstrate real value.
Core development objectives covered
Delivery methodology
Futureproof’s training workshops require all delegates to take a full and active role throughout. Our mix of trainer led discussion, facilitation, coaching and skills practice ensures that all delegates enjoy an interactive and supportive learning experience.
Other related subjects you may be interested in viewing
Maximise Incoming Sales Enquires
Duration: 1 day | Maximum group size: 12 people
Course overview
This workshop is designed to help customer service and telephone sales professionals get the best out of every incoming sales call. We will cover in detail the use of excellent questioning and listening skills to fully understand the wants, needs and expectations of the customer. Delegates will develop the confidence to use the information gathered to present the customer with a well-matched solution that demonstrates clear benefits and value. Handling objections effectively and gaining agreement will also be covered during this workshop.
Who would benefit from attending?
This course is ideal for all staff across the business who answer the telephone to maximise incoming enquiries and sales related customer queries.
Core development objectives covered
Delivery methodology
Futureproof’s training workshops require all delegates to take a full and active role throughout. Our mix of trainer led discussion, facilitation, coaching and skills practice ensures that all delegates enjoy an interactive and supportive learning experience.
Just a thought….
The difference between a successful person and others is not a lack of strength, not a lack of knowledge, but rather a lack of will. – Vince Lombardi
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Handling Objections and Closing Skills
Duration: 1 day | Maximum group size: 12 people
Course overview
This course will develop the skills and confidence of sales professionals who are regularly handling objections. Delegates will learn the importance of isolating objections and employing excellent communication skills to fully understand the customers point of view. Only then can you start to gain agreement and secure the sale.
Who would benefit from attending?
Sales staff who want to develop the confidence and techniques required to handle objections professionally and improve their sales conversion ratio.
Core development objectives covered
Delivery methodology
Futureproof’s training workshops require all delegates to take a full and active role throughout. Our mix of trainer led discussion, facilitation, coaching and skills practice ensures that all delegates enjoy an interactive and supportive learning experience.
Just a thought…
“Treat objections as requests for further information.” – Brian Tracy
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Customer Service Excellence
Duration: 1 day | Maximum group size: 12 people
Course overview
This course provides delegates with the key skills and behaviours necessary to provide outstanding customer service. Delegates will learn how to make each customer feel important and develop the confidence to successfully handle a range of different enquiries.
Who would benefit from attending?
Employees who are responsible for managing a range of different customer enquiries on a daily basis.
Core development objectives covered
Delivery methodology
Futureproof’s training workshops require all delegates to take a full and active role throughout. Our mix of trainer led discussion, facilitation, coaching and skills practice ensures that all delegates enjoy an interactive and supportive learning experience.
Other related subjects you may be interested in viewing
