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This workshop is designed to help customer service and telephone sales professionals get the best out of every incoming sales call. We will cover in detail the use of excellent questioning and listening skills to fully understand the wants, needs and expectations of the customer. Delegates will develop the confidence to use the information gathered to present the customer with a well-matched solution that demonstrates clear benefits and value. Handling objections effectively and gaining agreement will also be covered during this workshop.
This course is ideal for all staff across the business who answer the telephone to maximise incoming enquiries and sales related customer queries.
Delivery methodology
Futureproof’s training workshops require all delegates to take a full and active role throughout. Our mix of trainer led discussion, facilitation, coaching and skills practice ensures that all delegates enjoy an interactive and supportive learning experience.
Just a thought….
The difference between a successful person and others is not a lack of strength, not a lack of knowledge, but rather a lack of will. – Vince Lombardi
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