Course Overview
This course is ideal for people managers who are yet to receive any formal training.
Delegates will learn how managing and leading effectively can draw the best out of others.
They will also learn the importance of leading by example and empowering team members to take more responsibility which, in turn, will lead to a motivated and engaged team.
Core development objectives covered:
Understanding Yourself and Different Management Styles
The Role & Responsibilities of a Manager
Managing and Leading a Team
Effective Communication and Delegation
The Art of Giving Constructive or Developmental Feedback
Teams and Team Performance
Handling Difficult Conversations
The Five Step Model for Managing Difficult Behaviour